Damo-v8 said:

I have no idea what their problems are. but when they have £3210 of my money and say 6 weeks and I had nothing on week 11 and still being given the run around and my project delayed by weeks, I decided I had had enuf.

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exmed wayne said:

Fair one mate.
Especially if you are actually needing it and losing time waiting.

It's a bit sh1t when companies mess you about like that.
I'm sure most of us would be happy if a company was straight with us and said something like "sorry, we can't deliver on time because of xyz, but here is a little discount for your patience and understanding"

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Ratae said:

You paid by debit card & you've spoken to your bank but we don't know what they've said so this might be of interest:
www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/#howlong
and
www.which.co.uk/consumer-rights/l/credit-and-debit-cards

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Ratae said:

You paid by debit card & you've spoken to your bank but we don't know what they've said so this might be of interest:
www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/#howlong
and
www.which.co.uk/consumer-rights/l/credit-and-debit-cards

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Damo-v8 said:

Hello all, just thought I would share my experience with shielder.

I ordered my chassis and bulkhead from shielder on September 10th, and was told there would be a 5/6 week wait.
Week 6 after hearing nothing from them I telephoned to be told they had a breakdown of a machine and would need a further 2weeks to complete my order.
2weeks later after hearing nothing I called again to be told they needed another week. And so in
On week 9 I rang and told shielder that I needed my chassis by Friday or else and was told they would ring me back later that day or the next
No call back.

This continued until last week (week 11) when I rang and told them I wanted a full refund.
I was told that their accounts person was not in until Friday and I would get my refund then.

Well guess what no refund. And they are not answering my calls or emails anymore...

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exmed wayne said:

Cheers Ratae,

I paid 50% deposit on credit card, so I'm protected by section 75.
It seems that it is actually the card provider that is jointly responsible with the retailer, so HSBC - not Mastercard, for example.
If the card is issued by a bank in England or Wales then English law is applicable, I believe. If it's a Scottish bank, then Scottish law applies.
Regardless if the company you've paid is abroad.
"There isn't a time limit for making a claim under Section 75, however the statute of limitations in the UK is six years (five in Scotland)
so this is the deadline you have to work to if you were to pursue a Section 75 claim through the courts."

BEWARE
Apparently, if you pay through a third party like paypal or amazon, you don't get the section 75 protection.!

https://www.thisismoney.co.uk/money...ind-rights-credit-card-refund-Section-75.html

That's put me right off using paypal.

Anyway, as for Shielder - I'm in no rush to get the bulkhead, so I'll give them the benefit of the doubt and wait to see when they contact me.

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