Mandy
Well-Known Member
Hi there folks. I'm having a bit of a problem with a UK supplier (Island 4x4). I ordered some parts from them on 23 March. Since then all my enquiries concerning the status of my order have been ignored, met with evasive answers, etc. So I decided to call them on Monday morning, only to be told that the person in charge of orders (Sam) was on holiday and wouldn't be back at work until Wednesday (this) morning. I've just called them again and asked to speak to Sam, but now they're saying that his flight has been delayed and he won't be returning to the UK until tomorrow. When I asked the person who answered the phone if he could check my order for me, he replied that he's only been working there for three weeks and doesn't know how to find order information or tracking details. This all seems rather strange. I'm worried that I've been ripped off. Has anyone else had this kind of experience with Island 4x4?