coppergrease
New Member
Hi Guys,
I had an interesting experience with Landrover this morning that I thought would be of interest to other folk who maintain their own vehicles.
I bought a Water expansion tank from my local Landrover dealer, for my 300Tdi. The original had sprung a leak, and being a pressure vessel I didn't want to muck about with glues, etc. When I got the new part home I had a look and found that the seams where the two halves are glued together didn't meet properly. So I put water in, it seems to hold water, but under pressure I don't really wanna risk it.
I called my Landrover dealer and they said that unless the part had actually failed they could not exchange it as faulty. They would send it back to Landrover, who would test it and if it passed the static pressure test I would be billed for the badly made part in addition to the replacement I was requesting. The Landrover philosophy seems to be that you should get 1/2 way up the mountain, blow your engine, then request a new part under the part warranty.
The only way around this is apparently to order another part, while you have the badly made one, under a mates name. Collect your mates part and return the original under your 14 days consumer protection. Personally I picked up my phone and bought from Craddocks. This is bad enough on my £40 bottle, for anyone with a bigger item this could hurt!
Landrover really are not what they used to be.... I verified this story with another dealer to make sure it wasn't just a weird branch. The accountants truly do rule Solihull.
I had an interesting experience with Landrover this morning that I thought would be of interest to other folk who maintain their own vehicles.
I bought a Water expansion tank from my local Landrover dealer, for my 300Tdi. The original had sprung a leak, and being a pressure vessel I didn't want to muck about with glues, etc. When I got the new part home I had a look and found that the seams where the two halves are glued together didn't meet properly. So I put water in, it seems to hold water, but under pressure I don't really wanna risk it.
I called my Landrover dealer and they said that unless the part had actually failed they could not exchange it as faulty. They would send it back to Landrover, who would test it and if it passed the static pressure test I would be billed for the badly made part in addition to the replacement I was requesting. The Landrover philosophy seems to be that you should get 1/2 way up the mountain, blow your engine, then request a new part under the part warranty.
The only way around this is apparently to order another part, while you have the badly made one, under a mates name. Collect your mates part and return the original under your 14 days consumer protection. Personally I picked up my phone and bought from Craddocks. This is bad enough on my £40 bottle, for anyone with a bigger item this could hurt!
Landrover really are not what they used to be.... I verified this story with another dealer to make sure it wasn't just a weird branch. The accountants truly do rule Solihull.