Ian Mackay · Dec 29, 2017

Hi folk, has anyone had any joy with purchasing anything from the above company, or getting a refund, I ordered a WATTS linkage kit for my D2 from the above, around 23/24 dec, after taking the advice from many on our board, I cancelled the order, I have since had a few emails saying we don't DO poly bushes so we will need to cancel your order, thanks I said, since then nothing, I need these parts, only got one more week off, e-mail d them asking where my cash was, Today I got a reply, looks like they are determined to hold on to my cash, email ran along the lines of here is what everyone else uses, OEM and here is our price, been phoning for days now either to get the oem parts or a refund, deff looks like a one man band and he is on holiday, phone I've been ringing for days says hello this is island 4x4 we will be with you shortly, aye right, any thoughts on this company folk :-(

Ratae · Dec 29, 2017

I used them for quite a lot of engine stuff around April/May this year without issue.

This from the website:
http://www.island-4x4.co.uk/info_pages.php?pages_id=30
"CHRISTMAS HOLIDAY OPENING 2017 FOR MAIDSTONE SHOP *
Our Maidstone Parts Counter Will Be Closed
From 5pm THURSDAY the 21st December and Re-open on 3rd Of January at 9.00 am
Website orders will not be affected
Couriers not collecting 25/26/27/28th all orders during this time will be dispatched on the 29th"

potus · Dec 29, 2017

Ordered some bits from them just this week, I did see the xmas opening times but thought it'd give me a bit more time to get things ready before my parts are delivered....hopefully

Ian Mackay · Dec 29, 2017

Ratae said:
I used them for quite a lot of engine stuff around April/May this year without issue.

This from the website:
http://www.island-4x4.co.uk/info_pages.php?pages_id=30
"CHRISTMAS HOLIDAY OPENING 2017 FOR MAIDSTONE SHOP *
Our Maidstone Parts Counter Will Be Closed
From 5pm THURSDAY the 21st December and Re-open on 3rd Of January at 9.00 am
Website orders will not be affected
Couriers not collecting 25/26/27/28th all orders during this time will be dispatched on the 29th"

Thanks for the post, never saw any Xmas times on the site I found, but I have been refunded, so someone is listening.

Ian Mackay · Dec 29, 2017

Ratae said:
I used them for quite a lot of engine stuff around April/May this year without issue.

This from the website:
http://www.island-4x4.co.uk/info_pages.php?pages_id=30
"CHRISTMAS HOLIDAY OPENING 2017 FOR MAIDSTONE SHOP *
Our Maidstone Parts Counter Will Be Closed
From 5pm THURSDAY the 21st December and Re-open on 3rd Of January at 9.00 am
Website orders will not be affected
Couriers not collecting 25/26/27/28th all orders during this time will be dispatched on the 29th"

Thanks, times not on the site I found, but got refunded all the same.

Ratae · Dec 29, 2017

At least you've got the money back!

Ian Mackay · Dec 29, 2017

Ratae said:
At least you've got the money back!

Says I have, floating in paypal limbo somewhere

David_Cooper · Dec 29, 2017

They're an hour from me, so I go to the shop in person. I can honestly say, they're a good crowd but desperately understaffed. I've been standing in the shop while the phone rings... and rings... and rings, there simply isn't anyone to answer it!
No excuse of course, but I don't think they'd hold onto your money for any other reason than not getting round to sorting the problem out, they've always been totally honest with me.

neilly · Dec 29, 2017

David_Cooper said:
They're an hour from me, so I go to the shop in person. I can honestly say, they're a good crowd but desperately understaffed. I've been standing in the shop while the phone rings... and rings... and rings, there simply isn't anyone to answer it!
No excuse of course, but I don't think they'd hold onto your money for any other reason than not getting round to sorting the problem out, they've always been totally honest with me.

You have to wonder how much business they lose by not having a way to answer customers by phone and email within a suitable time.

Cheers

Ian Mackay · Dec 29, 2017

Chaps thanks, turned out they are on holiday, owner refunded me cash it's floating about somewhere in PayPal land.

Al2O3 · Dec 29, 2017

@neilly What's with the avatar change?

neilly · Dec 29, 2017

Al2O3 said:
@neilly What's with the avatar change?

With it being winter,

Time to make sure people are using Petroleum Jelly on their door seals.

Cheers

Iancorky · Dec 29, 2017

neilly said:
With it being winter,

Time to make sure people are using Petroleum Jelly on their door seals.

Cheers

Never heard it called a door seal before

neilly · Dec 29, 2017

Iancorky said:
Never heard it called a door seal before

It is the General LR forum...NOT AG....you have to use code.

Cheers

Al2O3 · Dec 29, 2017

neilly said:
With it being winter,

Time to make sure people are using Petroleum Jelly on their door seals.

Cheers

Takes all sorts, mate. But, I think I know what you are saying.

Iancorky · Dec 29, 2017

neilly said:
It is the General LR forum...NOT AG....you have to use code.

Cheers

Hence why I didn't include an image, but I was thinking of one

dieseldog69 · Dec 30, 2017

Been to a lot of LR places over the years, most are genuine guys doing their best to service customers as best they can, when you chat to them for a bit (phone not ringing or you're in a mad rush) they've all said the same thing over the years, they just can't find good enough staff who are both interested in LRs and good behind the counter, in recent years they have said that it is even more complicated these days as so many people are ordering online and they are stretched between the phone, the computer and parts stores, it takes a lot of multi-tasking and some people are just not into having to try and do so much running around on the clock, it's obviously different if you are the owner or business partner at least.

I sympathise with both you and Island on this issue, yes you want the parts, but you ordered them at peak holiday season when a lot of people actually want to spend time with families, I still remember a time when there was literally nothing open for the week between Christmas eve and 2nd January, maybe the odd day in between but certainly not to the scale of today's industrial shopping complexes where they are almost unaware that Christmas still exists, something that I actually find abhorrent, it's to the point now where working in retail is the same as working in hospitality, seldom few days off during, what are for most, holidays.

Although my only advice here is to try and order your parts a bit further in advance of needing them next Christmas.

potus · Jan 2, 2018

Very happy with them, parts turned up today as they promised (on the website) dispatched on Friday. All good.

As said above, it was the holiday season and everyone is entitled to a break.

Ian Mackay · Jan 2, 2018

Of course they are, all the wrong strings were pulled, actually feel for the chap running the business, and would use them again

meego · Jan 5, 2018

They are my first port of call for all my parts. Never had an issue.

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