Me and my other half are with flux and I have a modded Landy and she has a golf r32,
She had a similar problem and she spent of fluxs Facebook page to have a rant and here posts were deleted, she posted again stating here post had been deleted and then she was blocked,
The only thing flux have kept there word to for me was, I had a 94 300tdi 90 and I sold it and realised I has messed up, bought a few things and sold them all to buy another 90, I had just changed the car on the policy this is all withing 12 months of taking it out, I rang up to get a quote to change me car again to a 97 300tdi 90 and they wanted to double my premium, the reason because it was newer, I said #^$#^%+%++%*%*%** its the same thing even the same colour,
I had a very long chat with a helpful guy who agreed to taked to his manager and get back to me, he did and and said if you buy another 94 300tdi 90 the would put it back to my original premium,
I found a nice 94 300tdi 90 very close to home and bought it, flux kept to there word and dropped my premium back less the £25 admin,
My renewel came through and it had tripled, I rang them to ask why and got told they dint know, I said I'm ending it and don't want it to renew, I'm not paying £1800 for a pay and play toy that doesn't even do 3k a year I rather not use it, then after a few days I rang back and the requoted it for me and my other half all the mods £750 wtf
Insurance company's are a law to them selves, my van insurance cost nearly 2k a year