Morning all, off to pick up our glasses today. Still smarting from the £550 it has cost!
I hope you are luckier than I was. I've just paid £400 for a pair to replace mine when the nose pad wire snapped and I was told that they were unrepairable - I am entirely dependent on mine so had no choice but to act immediately if I was going to be able to see! The new ones came and they are hopeless. I've been back three times and am still not happy, I've been wearing specs for seventy years so know very well what to accept and when to complain.
Mr Google pointed me in the direction of a postal service for repairs (Alphaomega Frame repairs) so I submitted my pics, paid the small fee, sent them off and had them returned 36 hours later - perfect! £400 against a £30 repair is a no brainer and I can see perfectly and comfortably again. One lives and learns.