Next instalment of the great caravan motor-mover saga.
I was on the phone at 9.30 and it was answered by the wench who sent me on the wild goose chase to the wrong company. I immediately stated who I was and said that to say I was very angry about the situation was an understatement, she dissolved into tears saying that they always fit that make and she didn't know etc. etc. and put me on hold. The workshop manager then came on the line reprimanding me for upsetting his staff! I suggested he took a moment to think how upset I was about how I had been treated by his department but if this is what it took to get through to the manager then I am pleased. (This old dear is no push-over!)
Eventually he came up with the suggestion that as one his workshop managers was going to a hospital appointment at my little town's cottage hospital at 11am today so he would ring him and ask him to call on me after he had finished. I accepted this. ( It is to be noted that our cottage hospital does not really do any appointments except for local minor injuries, physio, small ex-rays and blood tests, so he must be local to here!! )
He came, was really pleasant and did say that this is happening every day, all day - things are not good in the after sales department - penny pinching in every way. I asked if he had read the Trustpilot comments and his reply was 'no, I find it too upsetting but I have been told about them from others'. He did elaborate but I don't think it is fair for me to put it here.
He spent some time 'playing' with the thing to sum up the problem and then showed me that one of the wheels on the van was 'locking up' when the mover engaged.
He has now gone back to base to report his findings and to arrange a mobile visit with tools, jacks etc. as he agreed that like it is it is impossible to move the van anywhere.
Further details will be reported on if and when he re-appears.
I hope he doesn't let me down and if he lives local to me that could be a real help.
I was on the phone at 9.30 and it was answered by the wench who sent me on the wild goose chase to the wrong company. I immediately stated who I was and said that to say I was very angry about the situation was an understatement, she dissolved into tears saying that they always fit that make and she didn't know etc. etc. and put me on hold. The workshop manager then came on the line reprimanding me for upsetting his staff! I suggested he took a moment to think how upset I was about how I had been treated by his department but if this is what it took to get through to the manager then I am pleased. (This old dear is no push-over!)
Eventually he came up with the suggestion that as one his workshop managers was going to a hospital appointment at my little town's cottage hospital at 11am today so he would ring him and ask him to call on me after he had finished. I accepted this. ( It is to be noted that our cottage hospital does not really do any appointments except for local minor injuries, physio, small ex-rays and blood tests, so he must be local to here!! )
He came, was really pleasant and did say that this is happening every day, all day - things are not good in the after sales department - penny pinching in every way. I asked if he had read the Trustpilot comments and his reply was 'no, I find it too upsetting but I have been told about them from others'. He did elaborate but I don't think it is fair for me to put it here.
He spent some time 'playing' with the thing to sum up the problem and then showed me that one of the wheels on the van was 'locking up' when the mover engaged.
He has now gone back to base to report his findings and to arrange a mobile visit with tools, jacks etc. as he agreed that like it is it is impossible to move the van anywhere.
Further details will be reported on if and when he re-appears.
I hope he doesn't let me down and if he lives local to me that could be a real help.
You must be aving withdrawal symptoms
a few weeks with no DIY chopping how have you survivedJ
Next instalment of the great caravan motor-mover saga.
I was on the phone at 9.30 and it was answered by the wench who sent me on the wild goose chase to the wrong company. I immediately stated who I was and said that to say I was very angry about the situation was an understatement, she dissolved into tears saying that they always fit that make and she didn't know etc. etc. and put me on hold. The workshop manager then came on the line reprimanding me for upsetting his staff! I suggested he took a moment to think how upset I was about how I had been treated by his department but if this is what it took to get through to the manager then I am pleased. (This old dear is no push-over!)
Eventually he came up with the suggestion that as one his workshop managers was going to a hospital appointment at my little town's cottage hospital at 11am today so he would ring him and ask him to call on me after he had finished. I accepted this. ( It is to be noted that our cottage hospital does not really do any appointments except for local minor injuries, physio, small ex-rays and blood tests, so he must be local to here!! )
He came, was really pleasant and did say that this is happening every day, all day - things are not good in the after sales department - penny pinching in every way. I asked if he had read the Trustpilot comments and his reply was 'no, I find it too upsetting but I have been told about them from others'. He did elaborate but I don't think it is fair for me to put it here.
He spent some time 'playing' with the thing to sum up the problem and then showed me that one of the wheels on the van was 'locking up' when the mover engaged.
He has now gone back to base to report his findings and to arrange a mobile visit with tools, jacks etc. as he agreed that like it is it is impossible to move the van anywhere.
Further details will be reported on if and when he re-appears.
At least you got a result and an actual visit. Concern he said a wheel on the van locking up as if to say nothing wrong with the "mover" thingy.
Sounds like hes a bit of a disgruntled employee too
.As for the poor little snowflake you upset, well life's hard sometimes in the outside world, and I am sure you are not upset about it as you shouldn't
Hope they resolve and just dont fade away with the customer service
.J
....that all of the patio slabs are now down.
We have a solution for connecting the rain guttering and have implemented it.
Tomorrow is guttering & grout day.
Then I am done with the garden makeover. He cannot afford any more materials and Tom is off on another job.
My son will have to do some for himself if he wants it done at all.
All that remains is to put sleepers in the ground, rotavate the lawn area and cover it with topsoil and turf and establish the far end border for the trees and the area for the kids trampoline.
My job? Nope, don't think so.
We have a solution for connecting the rain guttering and have implemented it.
Tomorrow is guttering & grout day.
Then I am done with the garden makeover. He cannot afford any more materials and Tom is off on another job.
My son will have to do some for himself if he wants it done at all.
All that remains is to put sleepers in the ground, rotavate the lawn area and cover it with topsoil and turf and establish the far end border for the trees and the area for the kids trampoline.
My job? Nope, don't think so.
Hicap phill
Well-Known Member
Still snow on Ben Nevis.if the cloud disappears while I’m waiting I will take a pictureWhat a lovely trip!
doriz
Well-Known Member
Great to see a burd on site....that all of the patio slabs are now down.
We have a solution for connecting the rain guttering and have implemented it.
Tomorrow is guttering & grout day.
Then I am done with the garden makeover. He cannot afford any more materials and Tom is off on another job.
My son will have to do some for himself if he wants it done at all.
All that remains is to put sleepers in the ground, rotavate the lawn area and cover it with topsoil and turf and establish the far end border for the trees and the area for the kids trampoline.
My job? Nope, don't think so.
View attachment 238079
You could wait a long time to get tipped/loaded up there. Time has a totally different meaning!Still snow on Ben Nevis.if the cloud disappears while I’m waiting I will take a picture
View attachment 238081
You could also wait weeks for the Ben to take its hat off - a rare occurence for sure
Hippo
Lord Hippo
Not gorranyfink to buy. Next idea is to get me boiler a magnet filter.Are you saving all your pennies?
Pleased to hear that you are making some progress and that you may have a local champion fighting your corner. :-DNext instalment of the great caravan motor-mover saga.
I was on the phone at 9.30 and it was answered by the wench who sent me on the wild goose chase to the wrong company. I immediately stated who I was and said that to say I was very angry about the situation was an understatement, she dissolved into tears saying that they always fit that make and she didn't know etc. etc. and put me on hold. The workshop manager then came on the line reprimanding me for upsetting his staff! I suggested he took a moment to think how upset I was about how I had been treated by his department but if this is what it took to get through to the manager then I am pleased. (This old dear is no push-over!)
Eventually he came up with the suggestion that as one his workshop managers was going to a hospital appointment at my little town's cottage hospital at 11am today so he would ring him and ask him to call on me after he had finished. I accepted this. ( It is to be noted that our cottage hospital does not really do any appointments except for local minor injuries, physio, small ex-rays and blood tests, so he must be local to here!! )
He came, was really pleasant and did say that this is happening every day, all day - things are not good in the after sales department - penny pinching in every way. I asked if he had read the Trustpilot comments and his reply was 'no, I find it too upsetting but I have been told about them from others'. He did elaborate but I don't think it is fair for me to put it here.
He spent some time 'playing' with the thing to sum up the problem and then showed me that one of the wheels on the van was 'locking up' when the mover engaged.
He has now gone back to base to report his findings and to arrange a mobile visit with tools, jacks etc. as he agreed that like it is it is impossible to move the van anywhere.
Further details will be reported on if and when he re-appears.
That was my first thought .... then I looked again, properly.Great to see a burd on site
Hippo
Lord Hippo
That's a 110 eye finks.Guid morn
Crap day rain rain and some more rain
Went to work yesterday, boss did not even say hello WTF, definately start back full time next Monday.
Went for a de stressing walk last night, couple of pics, nice 130 parked at thev Normandy Hotel and wee ship sailing doon the clyde
View attachment 238049 View attachment 238050 View attachment 238051 View attachment 238052 and
Mmmm what to do today ?
I can but hope. One thing is for sure, once this caravan is able to move, I will NOT be going back to that dealer.
Hope you've got a specsavers in your neck of the woodsGreat to see a burd on site
doriz
Well-Known Member
What is it notHope you've got a specsavers in your neck of the woods
Hicap phill
Well-Known Member
doriz
Well-Known Member
Best I give me glass eye a polish later
