recently bought a manual Disco TD5 from Rossleigh Newcastle.
After a couple of Days gears difficult to change, especially third. took it back, two mechanics tested found nothing wrong. asked service boss to jump in and test it with me and found gear problem, replaced with new gearbox under warranty, next day wife could not get it into third gear, day after I drove and found exactly same problem difficulty changing gears again especially third. took it back and Landrover mechanic test drove and identified same trouble, difficulty engaging third gear, he informed "new box needs replacing". Back at Newcastle service boss informed " will order one straight away" I then asked if I could have the work done at Durham as it is nearer to where I live. He said yes just tell Durham to contact me and I will inform them the problem has already been Identified by us.
contacted Durham and they agreed to do the work and informed me in the office that they have ordered the new box, drop vehicle off wednesday (today) morning. this I did
Wed afternoon recieved call asking about problem as they had drove it 10 mile on test and found nothing wrong. caller seemed to want to work his ticket and argue the point ( clock showed less than 6 ) got taxi to Durham £11.00p got vehicle, hit first roundabout, about 500 yards third gear raw as ever.
I told them it was already Identified and it was in for work only, then I was informed they will not do it as they need to Identify it themselves.
I contacted Newcastle to see if they would then do it, they agreed.
I dropped it off at Newcastle and phoned later to be told that they were not going to do it now, as a Landrover rep had been up regarding a different matter and test drove my venicle after which he then refused to agree the work after a 29 mile run. ( same distance as Newcastle -Durham & back no doubt)
The problem is exactly the same as the first box and I am sick as a parrot at the way I am getting the run around, wish I had never bought the thing now as it is turning into a white elephant and costing me a bomb running around, with no vehicle, Fob off, after Fob off. I even started to believe they never changed the original box due to the similarity of the problems.
It seems they do not want to pay twice for the same work,about £1160.00p each time. any advice as to what I can do. main problem up into third,(feels as though it is hitting the teeth) down into second (very stiff), and first at times.(stiff) Their mechanic identified the problem with the new box at less than a mile.
warranty left about four mth, with Landrover & ten with company, now seems worthless
.
Never expected this, thought they were a decent company. feel well and truley done over.
After a couple of Days gears difficult to change, especially third. took it back, two mechanics tested found nothing wrong. asked service boss to jump in and test it with me and found gear problem, replaced with new gearbox under warranty, next day wife could not get it into third gear, day after I drove and found exactly same problem difficulty changing gears again especially third. took it back and Landrover mechanic test drove and identified same trouble, difficulty engaging third gear, he informed "new box needs replacing". Back at Newcastle service boss informed " will order one straight away" I then asked if I could have the work done at Durham as it is nearer to where I live. He said yes just tell Durham to contact me and I will inform them the problem has already been Identified by us.
contacted Durham and they agreed to do the work and informed me in the office that they have ordered the new box, drop vehicle off wednesday (today) morning. this I did
Wed afternoon recieved call asking about problem as they had drove it 10 mile on test and found nothing wrong. caller seemed to want to work his ticket and argue the point ( clock showed less than 6 ) got taxi to Durham £11.00p got vehicle, hit first roundabout, about 500 yards third gear raw as ever.
I told them it was already Identified and it was in for work only, then I was informed they will not do it as they need to Identify it themselves.
I contacted Newcastle to see if they would then do it, they agreed.
I dropped it off at Newcastle and phoned later to be told that they were not going to do it now, as a Landrover rep had been up regarding a different matter and test drove my venicle after which he then refused to agree the work after a 29 mile run. ( same distance as Newcastle -Durham & back no doubt)
The problem is exactly the same as the first box and I am sick as a parrot at the way I am getting the run around, wish I had never bought the thing now as it is turning into a white elephant and costing me a bomb running around, with no vehicle, Fob off, after Fob off. I even started to believe they never changed the original box due to the similarity of the problems.
It seems they do not want to pay twice for the same work,about £1160.00p each time. any advice as to what I can do. main problem up into third,(feels as though it is hitting the teeth) down into second (very stiff), and first at times.(stiff) Their mechanic identified the problem with the new box at less than a mile.
warranty left about four mth, with Landrover & ten with company, now seems worthless
.
Never expected this, thought they were a decent company. feel well and truley done over.