bigmart1
New Member
Went to Germany a couple of weeks ago in my Son's 300TDI Discovery. Because it was fairly old we contacred the RAC where we are already members & upgraded our membership for full European cover for the duration of the trip.
The Disco threw a front Propshaft on the Belgian Autbahn. Contacted the RAC who sent a recovery truck & organised a Taxi to get us to a Car Hire depot. When we asked the call centre for the rest of the cover we were told we were on our own. I had to pay for the Car Hire up front, a little difficuld as I only had Debit Cards with me & Avis will only accept Credit Cards. Then we returned the Hire Car we were told we were on our own as far as getting home was concerned. Luckily we were at Brussels Airport so British Airways sorted us.
Now the RAC are refusing to repatriate the vehicle because they say the repair cost is Greater than the value of the Disco. I dispute this as I know I can get it fixed here for considerably less than their quote & they apperar to be valuing the Disco at a low price.I dont undestand why their estimation of the repair cost is relevant as I only want the vehicle back to my home & I can fix it.
The RAC in England, who I took out the service with, keep telling me that I have to deal with RAC Europe who are most unhelpful.
I have tried to complain to the Insurance Ombudsman but they say that the service isn't Insurance, so they don't want to know. I have complained to the RAC complaints service in England, who say they will get back to us in 5 days, its well past that & I am still waiting.
Has anyone else had this kind of problem?
Any suggestions as to how I might proceed?
Any help greatfully recieved.
Regards
bigmart
The Disco threw a front Propshaft on the Belgian Autbahn. Contacted the RAC who sent a recovery truck & organised a Taxi to get us to a Car Hire depot. When we asked the call centre for the rest of the cover we were told we were on our own. I had to pay for the Car Hire up front, a little difficuld as I only had Debit Cards with me & Avis will only accept Credit Cards. Then we returned the Hire Car we were told we were on our own as far as getting home was concerned. Luckily we were at Brussels Airport so British Airways sorted us.
Now the RAC are refusing to repatriate the vehicle because they say the repair cost is Greater than the value of the Disco. I dispute this as I know I can get it fixed here for considerably less than their quote & they apperar to be valuing the Disco at a low price.I dont undestand why their estimation of the repair cost is relevant as I only want the vehicle back to my home & I can fix it.
The RAC in England, who I took out the service with, keep telling me that I have to deal with RAC Europe who are most unhelpful.
I have tried to complain to the Insurance Ombudsman but they say that the service isn't Insurance, so they don't want to know. I have complained to the RAC complaints service in England, who say they will get back to us in 5 days, its well past that & I am still waiting.
Has anyone else had this kind of problem?
Any suggestions as to how I might proceed?
Any help greatfully recieved.
Regards
bigmart