Hello all,
After years of harbouring an interest in Land Rovers I took the plunge and bought my first Landy at back end of last year - a TD5 110 crew cab.
It was tatty inside after 8 years of grafting and I treated it to a more or less full replacement of the interior, which included new Exmoor Trim seats throughout - the XS Black Rack with heated Elite front seats - including a new reclining second row seat frame, new seat belts and the heavy duty fitted rubber soundproofing. All in all I didn't get much change from £2.5k.
When the stuff all arrived I noticed that Trakkers, from whom I ordered all the stuff, forgot to include the automotive carpet which was part of the order. Annoying but pretty minor and something Trakkers sorted out the next day.
The next problem was that Exmoor had not included any instructions for fitting their reclining seat frame and so Trakkers had to email them to me.
When I did get the instructions I wasn't much better off - they were minimal and poorly explained and really, I thought, would have benefitted from some illustrations. When I did get my head around the instructions I realised Exmoor Trim had sent me a centre seat frame and two outer seat frames...but both were for the off-side!
After a long delay for Christmas I finally got the correct outer seat frame delivered. When I started fitting the second row reclining seat frame it became obvious that the holes used for bolting the centre seat back frame could not line up with the corresponding holes provided in the seat base frame - without first having a few millimetres cut/ground off. The same standard seat back frame is used for the outer as well as the centre seat - and they work OK for the outers, but simply will not fit on the centre. This was not a minor tolerance issue - I can't see how the centre seat can possibly fit out of the box without the customer having to remove a significant amount of metal first.
Over the weekend I finally got all of the stuff fitted. All that was left were the front seat belts. That's when I noticed that Exmoor Trim have also forgotten to send me the two front seat belt buckle stalks.
Trakkers have been very helpful and prompt throughout and I assume they're just an agent for Exmoor, and it's Exmoor who have made all the mistakes. I've spent quite a lot of money and I am really disappointed with not only all the mistakes but also the quality of some of the stuff I've received.
Anyone else had bad experiences with them or am I unlucky?
Cheers
Nigel
After years of harbouring an interest in Land Rovers I took the plunge and bought my first Landy at back end of last year - a TD5 110 crew cab.
It was tatty inside after 8 years of grafting and I treated it to a more or less full replacement of the interior, which included new Exmoor Trim seats throughout - the XS Black Rack with heated Elite front seats - including a new reclining second row seat frame, new seat belts and the heavy duty fitted rubber soundproofing. All in all I didn't get much change from £2.5k.
When the stuff all arrived I noticed that Trakkers, from whom I ordered all the stuff, forgot to include the automotive carpet which was part of the order. Annoying but pretty minor and something Trakkers sorted out the next day.
The next problem was that Exmoor had not included any instructions for fitting their reclining seat frame and so Trakkers had to email them to me.
When I did get the instructions I wasn't much better off - they were minimal and poorly explained and really, I thought, would have benefitted from some illustrations. When I did get my head around the instructions I realised Exmoor Trim had sent me a centre seat frame and two outer seat frames...but both were for the off-side!
After a long delay for Christmas I finally got the correct outer seat frame delivered. When I started fitting the second row reclining seat frame it became obvious that the holes used for bolting the centre seat back frame could not line up with the corresponding holes provided in the seat base frame - without first having a few millimetres cut/ground off. The same standard seat back frame is used for the outer as well as the centre seat - and they work OK for the outers, but simply will not fit on the centre. This was not a minor tolerance issue - I can't see how the centre seat can possibly fit out of the box without the customer having to remove a significant amount of metal first.
Over the weekend I finally got all of the stuff fitted. All that was left were the front seat belts. That's when I noticed that Exmoor Trim have also forgotten to send me the two front seat belt buckle stalks.
Trakkers have been very helpful and prompt throughout and I assume they're just an agent for Exmoor, and it's Exmoor who have made all the mistakes. I've spent quite a lot of money and I am really disappointed with not only all the mistakes but also the quality of some of the stuff I've received.
Anyone else had bad experiences with them or am I unlucky?
Cheers
Nigel
. They might get to imnprove their customer relations if they did.
