Hi,
Just wondered how many other people have been lied to by Jaguar Land Rover in respect of non-existent faults on their vehicles? I recently took my very expensive Range Rover Sport to my local dealer (Inchcape, King's Lynn, Norfolk) with a faulty rear seat entertainment DVD player. Got told that the technician had checked it out and when I specifically asked, was told that all plugs were connected. Was then told that it needed a software update, which would cost £350 in addition to the initial £225 investigation fee. Also got told that should the update not work, it may render the head unit useless, which would cost over £3000 to replace. However, took my car to an independent dealer in respect of another issue and asked them to cast their eyes over the DVD player issue and guess what, it was nothing more than a loose plug! Have complained to JLR to no avail, completely dismissive and arrogant in their poor response, the manager not even replying to my initial letter and the complaints team leader only responding when I chased her up! Very, very, poor customer service with a completely non-effective complaints process. Needless to say, would never use JLR main dealership again and would deter anyone else from doing the same.
Just wondered how many other people have been lied to by Jaguar Land Rover in respect of non-existent faults on their vehicles? I recently took my very expensive Range Rover Sport to my local dealer (Inchcape, King's Lynn, Norfolk) with a faulty rear seat entertainment DVD player. Got told that the technician had checked it out and when I specifically asked, was told that all plugs were connected. Was then told that it needed a software update, which would cost £350 in addition to the initial £225 investigation fee. Also got told that should the update not work, it may render the head unit useless, which would cost over £3000 to replace. However, took my car to an independent dealer in respect of another issue and asked them to cast their eyes over the DVD player issue and guess what, it was nothing more than a loose plug! Have complained to JLR to no avail, completely dismissive and arrogant in their poor response, the manager not even replying to my initial letter and the complaints team leader only responding when I chased her up! Very, very, poor customer service with a completely non-effective complaints process. Needless to say, would never use JLR main dealership again and would deter anyone else from doing the same.
