jamesmartin
Well-Known Member
dont all ,they all use the same 3 wholesalers
Tenebreaux
Well-Known Member
It's weird though, ordered a load of brake parts off JGS recently, no problem, but they don't sell the flexis. Had to go to LR Direct for those. All Britpart.
jamesmartin
Well-Known Member
odd considering the parts all come from the same few places and the wholesalers deliver next day ,even to me i must be their smallest account
RangeRoller dt
Well-Sprung Member
Only because you don’t take advantage of us
Similar thing happened to me with LRDirect. Weeks and weeks ago, height of lockdown, ordered 2X front and rear brake pads. 2X fronts arrived but no rears. They wont answer the phone and don't reply to emails. Ironically, I got a follow up email from an employee called Wayne, asking if I was happy with my order. I think I'd already emailed them twice by then to say the rear pads hadn't arrived. I replied to Wayne and explained all of this, but he didn't reply. 
These companies are probably making a lot of money with most staff on furlough while still taking huge numbers of orders.
These companies are probably making a lot of money with most staff on furlough while still taking huge numbers of orders.
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Hicap phill
Well-Known Member
Ordered some S1 parts as they are the “trusted” suppliers. They sent 1/2 the order 1 week & followed this up 3 weeks later.
They don’t explain why which annoys me as the motor was stripped down as all parts in stock(as per website)
Lack of communication from all suppliers at the moment can be grim but not to reply to a mail when you can read these any where or time.
They don’t explain why which annoys me as the motor was stripped down as all parts in stock(as per website)
Lack of communication from all suppliers at the moment can be grim but not to reply to a mail when you can read these any where or time.
v8250
Well-Known Member
Guys, don't know if this will help, but...being relatively new to Defender ownership I have found a magical recipe when buying new parts; and I've bought A LOT since Christmas!
1. I check the component description/G number on LR Workshop diagrams, it's a first rate reference https://www.lrworkshop.com/diagrams
2. I click the component number and let the LR Workshop auto search facility work for me, this is usually straight onto eBay
3. if I think the price is too high, or it's a low quality component I cut & paste back to Google and then buy elsewhere
Over the past months with the 90 refurb' I've saved many £100's + I always check the delivery dates and never buy from Craddocks as they always deliver late. As example, this evening I've bought new swivel kits, HD axle flanges, all new bolts front and rear, and 60mm stud set [they're slightly pricey but I have a new set of Wolfies in the shed waiting to get dirty]. All bought through reputable suppliers with eBay shops...and it's all arriving by this coming Saturday
ps using the lowest price + P&P filter can save a small fortune
1. I check the component description/G number on LR Workshop diagrams, it's a first rate reference https://www.lrworkshop.com/diagrams
2. I click the component number and let the LR Workshop auto search facility work for me, this is usually straight onto eBay
3. if I think the price is too high, or it's a low quality component I cut & paste back to Google and then buy elsewhere
Over the past months with the 90 refurb' I've saved many £100's + I always check the delivery dates and never buy from Craddocks as they always deliver late. As example, this evening I've bought new swivel kits, HD axle flanges, all new bolts front and rear, and 60mm stud set [they're slightly pricey
but I have a new set of Wolfies in the shed waiting to get dirty]. All bought through reputable suppliers with eBay shops...and it's all arriving by this coming Saturday ps using the lowest price + P&P filter can save a small fortune
Prompted by this thread I decided to contact LRDirect again today about an order I placed on 31st March! It was only two sets of front and two sets of rear brake pads. Anyway, as has been the case, since Covid19, I got the usual recorded message giving you options 1 for this, 2 for that etc. When you select a number it always says they can't deal with your call right now. So I emailed and I've had a response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good Afternoon.
I am really sorry that nobody has been in contact. We always try and respond to customers within 2 hours, during working hours, or before 10am the next day if out of working hours.
I have passed this into our returns manager. He will e in contact soon.
Kind Regards
Cameron Pickering
LR Direct
I responded...
Hooray, there's life at the other end
Many thanks, Cameron. I very much appreciate your response.
Kind regards,
Then, at 22.01 BST tonight I got this......
Hi,
I am really sorry we did not respond.
I do respond to all emails in my inbox event if some are delayed. So I do not know what has happened there.
I will reorder the missing parts and get these shipped to you tomorrow or Friday at the latest.
Again I am really sorry for the time this has taken to resolve
Wayne
Returns Manager
Interestingly, I called and emailed a few times way after the due date. Then I received an email from Wayne asking if I was satisfied with my order! I replied directly to him telling him only the front pads have arrived. He didn't respond.
Do you think they feel guilty about spouting blatant lies such as 'we always respond in 2hrs' or 'I always respond to all emails in my inbox'?
What should I say to Wayne?
Good Afternoon.
I am really sorry that nobody has been in contact. We always try and respond to customers within 2 hours, during working hours, or before 10am the next day if out of working hours.
I have passed this into our returns manager. He will e in contact soon.
Kind Regards
Cameron Pickering
LR Direct
I responded...
Hooray, there's life at the other end
Many thanks, Cameron. I very much appreciate your response.
Kind regards,
Then, at 22.01 BST tonight I got this......
Hi,
I am really sorry we did not respond.
I do respond to all emails in my inbox event if some are delayed. So I do not know what has happened there.
I will reorder the missing parts and get these shipped to you tomorrow or Friday at the latest.
Again I am really sorry for the time this has taken to resolve
Wayne
Returns Manager
Interestingly, I called and emailed a few times way after the due date. Then I received an email from Wayne asking if I was satisfied with my order! I replied directly to him telling him only the front pads have arrived. He didn't respond.
Do you think they feel guilty about spouting blatant lies such as 'we always respond in 2hrs' or 'I always respond to all emails in my inbox'?
What should I say to Wayne?
Tenebreaux
Well-Known Member
I ordered some parts from LR Direct Tuesday night. After payment I noticed they'd charged me for delivery. Sent an email to cust services, email back at 9 this morning saying they'd look into it, nuther email at half ten apologising for the cock up and issuing a refund. Can't complain about that.
Pleased to hear that. I've used them for years with little hassle, until recently. Looks like they've returned to work. Can't understand why they can't say we're still selling stuff, but 98% of staff are on furlough so we're not dealing with mistakes, phone calls or emails!
RangeRoller dt
Well-Sprung Member
Cmon Wayne earn your time n half mate lol Friday be f******
Landrover77
Member
just sent my Rockers to Turners Engineering for the the Exchange Service as the Rocker shaft was seriously worn out----
Amazing service - got it back after 2 days...
Amazing service - got it back after 2 days...
Turner's are a different class of company.
Well I emailed Craddocks demanding they cancel the order and refund me as I'll be out of the country. fitted the old waist seal, looks OK anyway.
Have yet to hear from them. Again!
Have yet to hear from them. Again!
RangeRoller dt
Well-Sprung Member
3 months interest on 1000 orders would be good going by my bookWell, after many phone calls that eventually went to answer phone and messages were left. Plus many emails, LRDirect have eventually sent my rear brake pads. Ordered on 31st March. Delivered 5th July. Better late than never
It's a disgrace!
I can't understand the business policy these companies have adopted during the lockdown. You can only presume they've had everyone on furlough apart from a few staff still trying to get orders out the door, so they can still make money. Emails could be managed from someone's home though! The positive business reputation they could have gained by providing rapid communication with customers would be priceless to my mind. It seems that in order to save a few quid on staffing they're creating a bad reputation for themselves
flat
Well-Known Member
LRDirect have been fine, i ordered a load of seals for the transfer box and a flange recently and they came in the time frame specified.
never had an issue with paddocks
gave up on craddocks a few years ago after ordering G part numbers and just being sent the normal ****part offerings
never had an issue with paddocks
gave up on craddocks a few years ago after ordering G part numbers and just being sent the normal ****part offerings
