You're not on commission, are you?
Im afraid to say Paddocks are s**t, and I vow never to use them again..
Their prices are great, they ship fast.
Their packing is ****e, and they like to sell you britpart.
But they helped me a lot when I had a problem with another supplier and I needed a water pump REAL FAST. Ordered online, made sure it was leaving the same day. And it did.
I have found their service very good, but not had to send anything back yet (placed more than ten orders with them already).
I spent a grand or so with them,
Had a faulty brake master cylinder, took 4 weeks for repalcement, replacement one was faulty too, took nearly 3 months to get a refund.
I suppose they are ok if you want service parts etc, but as they just seem to be Britparts prefered supplier the stuff is crap.
I have gearbox mounts, front propsahft gaiter on my landy now, Britpart from Paddocks,
they are cracking and splitting, 6 months old, concidering my landy has not been on the road yet, its crap..