MonteCristo
New Member
We bought a brand new Range Rover Evoque HSE 2.0 Dynamic a few weeks ago but experienced some intermittent problems, such as the ignition starting but the screen remaining blank. We dropped the car off with Marshall Land Rover in Oxford last month for them to check it over and it was just delivered back to us as we were away for the Christmas period.
The car came back filthy dirty and with an empty tank of fuel (I filled it up just before dropping it off) and, even more surprisingly, had clocked up an extra 180+ miles, i.e. 50% on top of our total mileage so far. We checked the onboard tracker and it looks as if the car has just been used for someone's daily commute over the last couple of weeks back and forth between the dealership and a residential address. It was clearly parked outside someone's house in another town each night and the onboard computer was even left synced with another person's smart phone!
I spoke to the dealership today who were apologetic but sticking to their guns that the engineer used the car during this period as part of the testing process. There are other journeys to random addresses according to the tracker, which I suspect are either personal trips or suggest that the car was used to ferry customers/staff around during this time.
Has anyone ever encountered anything like this? Is there any level on which this is normal or acceptable? All our previous cars have been BMWs and we’re pretty surprised by this experience!
The car came back filthy dirty and with an empty tank of fuel (I filled it up just before dropping it off) and, even more surprisingly, had clocked up an extra 180+ miles, i.e. 50% on top of our total mileage so far. We checked the onboard tracker and it looks as if the car has just been used for someone's daily commute over the last couple of weeks back and forth between the dealership and a residential address. It was clearly parked outside someone's house in another town each night and the onboard computer was even left synced with another person's smart phone!
I spoke to the dealership today who were apologetic but sticking to their guns that the engineer used the car during this period as part of the testing process. There are other journeys to random addresses according to the tracker, which I suspect are either personal trips or suggest that the car was used to ferry customers/staff around during this time.
Has anyone ever encountered anything like this? Is there any level on which this is normal or acceptable? All our previous cars have been BMWs and we’re pretty surprised by this experience!
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