My Jag/LR stealer in Boston also claimed they didn't have software, something about not being open long enough to acquire old software package or can't be bothered to work on old stuff whilst feeding frenzy for new Defender, Evouqe, Velar etc... is still going strong? I ended up replacing ecu/locks etc for £150, wished I had done that first rather than listening to the "b@##@$ks!" dished out by businesses and peeps! It does seem to be very "hit or miss" when you put yourself in the hands of professionals? It takes longer to fix stuff but I tend to be self reliant these days.