Hello timtheenchanteruk, this post concerns us and is something we would like to look into for you. If you could please email your details to chat@theaa.com with reference number FOR24057, we can conduct an investigation. Thank you, AA.

Hi there, I work for the AA and saw your comment about the delay in service. This certainly doesn't sound typical and I wanted to invite you to call us if you would like to discuss. Our Member Relations team can be contacted on 0845 607 6727.

Hello there, I work for the AA and I have just read your post. It may help for you to look at the following AA link where you will see the AA has been actively involved in trying to resolve these issues. http://www.theaa.com/motoring_advice/security/keys.html