Hi Guys, As you may well be aware by now Jordan has left the company to start his exciting new career repairing windscreens. Therefore I am left the rather daunting task of taking over. Big shoes to fill! I may as well get this out of the way, I have never owned a Land Rover. The closest...

Hi guys, So it is with a heavy heart I write this, today is my last day at Adrian Flux Insurance. I've had a great time working with you guys over the years, I'd like to think I've helped quite a few of you out and done my bit for the company too. I'm moving on to a different sector of the...

Received and replied! Kind regards Jordan

Hi MIchael, We do offer a multicar policy, if you can send me your current policy number I can arrange for our quotes team to give you a call to take the details of the other vehicles? Kind regards, Jordan.

Not long left now guys!

Apologies, you said you'd gone with another insurer so I assumed were no longer interested? If you would like a call back then please do PM me a suitable time and day so I can arrange this, if I have a certain time that suits you then we won't have to worry about voicemails not being received...

Hi Steve, I've checked our system and we called the telephone number on the day you requested at 10.24AM and left a voicemail lasting 1min 11secs. I'm not sure what else I can do if you didn't receive this message, I have checked our call recording software and the telephone number matches...

Anyone else wanting to enter? Current customers and new both welcome to enter! :) Jordan

Hi, As you have mentioned, the call was listened to by one of our Customer Service managers who confirmed what was said. We do offer to post a CD copy of the call out but yes there is a £15 charge for this. What you were advised was that our fee for making amendments is £25, this is in our FCA...

Hi Stephen, I'm on this, just checking out what has gone on and we'll listen to the telephone call if need be to check what you were told. It will be sorted ASAP - I've also sent you a PM. Regards Jordan

Hi Steve, I've just investigated this and at 10:24AM yesterday my colleague called, there was no answer and he left a voicemail on the mobile telephone number you provided. I have just traced the call on our call recordings to confirm this, the call was 1m 11 secs long. Apologies if you didn't...

Hi Steve Sorry to hear this, I have just checked and the call back was delegated to a member of our quotations department so I'll investigate what has happened here. Please accept my apologies, if anyone ever doesn't receive an arranged call back for any reason please please just drop me a PM...

I've just replied to your PM - You didn't send me any contact details :)

Hi, You do need to declare it as it's you that has had the accident, regardless of what policy it was on. It's the same with motorcycle claims on car/van policies, they also need to be declared however many people are not aware of this. Regards, Jordan

We do, I've replied to your PM :) We'll always try to compete if you find a more competitive premium elsewhere - You can always drop me a PM and I'll take a look. Hi Johnlad, if you can drop me a PM with your details I will chase this up to ensure we've received the relevant photographs ETC...

Hi Djgg, Sorry to hear this, it sounds odd that you've been cut off three times and not had a call back upon requesting one. Would you mind sending me a PM with your details? I can arrange for us to call you this morning and I will also look into the call recordings to see if there was any...

Hi, If you drop me a PM with your details I will take a look into this to see if anything can be done to reduce it, or failing that at least try and find out why it is that much more expensive than the 90. Kind regards, Jordan

Are you using your NCB on the 911? If so, you can't use the NCB twice so that may be making a difference. We have the facility to mirror NCB onto a second policy if you would like me to see what we can offer? We'll also be able to give a discount if this is just a second car that is going to...

Hi Rosie, Was a much needed break, nice to get back to a sense of routine though - There's only so much day time TV and DIY jobs around the house I could put up with! More mods? That's what I like to hear! Let me know when you're ready and we'll get it updated. Regards, Jordan

I'm back! :) Jordan