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I have just had Adrian Flux cancel my insurance policy.

I was with them for a year paying monthly and it came to renewal time, I work abroad alot and often have no internet access so when i returned to find they had cancelled my policy rather than rolling on to the following year i was a little miffed. I phoned them after i received a txt saying my policy was cancelled and asked why.

Apparently they wanted me to send more evidence (up to 5 years) of my no claims even after they had insured me for the previous year and were happy with what i had provided when i took out the policy in the first place. Now they have the cheek to send me a letter saying i owe them nearly £200 that needs to be settled!!

Im totally staggered by this, completely unreasonable.

Alasdair
 
the bastards are known for it - you were lucky they didnt cancel your policy when you had only had it a month or two - and then refuse to refund you any of it.
 
I have just had Adrian Flux cancel my insurance policy.

I was with them for a year paying monthly and it came to renewal time, I work abroad alot and often have no internet access so when i returned to find they had cancelled my policy rather than rolling on to the following year i was a little miffed. I phoned them after i received a txt saying my policy was cancelled and asked why.

Apparently they wanted me to send more evidence (up to 5 years) of my no claims even after they had insured me for the previous year and were happy with what i had provided when i took out the policy in the first place. Now they have the cheek to send me a letter saying i owe them nearly £200 that needs to be settled!!

Im totally staggered by this, completely unreasonable.

Alasdair

Sorry to hear this, If you could PM me some details I would be happy to look into it for you.

Kind Regards
Jamie
 
So i got in touch with Jamie (Adrian Flux rep) and he spoke to customer service and they reduced my £187 fee to £92. Ive paid it and they have sent me proof of my no claims. Im still not going back to them but i appreciate what he did.

Alasdair
 

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