Hi All have ordered and paid (via paypal) £37 for an EAS valve block o ring set from P38 Spares. Their website says I have yet to pay and I get no response from emails or the many phone calls to both listed numbers. Forced to submit and wait for a paypal claim to get the money back for bits I need. Will not be using again. Anyone else used this company?
Go to any of the many garage supply factors on the net and get a set of metric O'rings. All you will need and more to repair your EAS for around £14.00 to £20.00. You will get 400 or 500 mixed O'rings for than sort of money, not just the couple of dozen you get in the so called kit.
kooky_guy
Well-Known Member
Strange, I've never had any problem with them. They've always been excellent and very helpful. In fact they've gone out of their way to express deliver parts in the past when I've needed them urgently.
Keep ringing them. Are you sure you have the correct number? I think they changed premises recently. The new number should be on their web site.
Guy
Have emailed, phoned both numbers and raised a paypal concern. No reply to anything! It is the correct number as you get an answer phone message. This is my first dealings with them and not impressed. I have all the paypal documentation (which I have emailed to them) proving I have paid. Not happy.
eightinavee
Well-Known Member
Thats odd,I buy eas seals in batches from them - always helpful and prompt with delivery.
kernowdragon
Well-Known Member
I've used them before too without a problem, although they are ocassionally a bit slow in responding to emails.
dogsbody
Very senior member
That's definitely not the service that I've had from P38 Spares in the past. I've had problems with Bearmach and almost a stand up fight with Buckley Brothers that I can remember but I've got to stand up for P38 Spares.
I hope it's not a case of a good little company growing into a couldn't care' big company.
I hope it's not a case of a good little company growing into a couldn't care' big company.
kooky_guy
Well-Known Member
Why don't you just ring them again and ask him to redo the order. If you mention that you need them urgently then he'll overnight them.
He's very helpful usually. Sounds like you've just caught them in an off moment.
Guy
Hello,
Andy here from P38Spares, just to clarify, the order was placed on Sat 03/07/10 , paypal did not send us an email notification, the customer contacted us by email the following Thursday 08/07/10 asking us to clarify if the parts had been sent, the next day before we had a chance to sort out the problem the customer had raised a complaint via paypal and the funds were refunded. We are a small company and try to resolve any problems as soon as we are made aware of them, we dont feel that this customer gave us a chance to sort out his issue, I am sorry for that but feel that we do deliver a good and personal service to our customers. Our telphone numbers are listed on the website and each advert as well as my own personal mobile telephone which I have sorted out questions etc after hours on many occasions. Regards, Andy - P38Spares
Andy here from P38Spares, just to clarify, the order was placed on Sat 03/07/10 , paypal did not send us an email notification, the customer contacted us by email the following Thursday 08/07/10 asking us to clarify if the parts had been sent, the next day before we had a chance to sort out the problem the customer had raised a complaint via paypal and the funds were refunded. We are a small company and try to resolve any problems as soon as we are made aware of them, we dont feel that this customer gave us a chance to sort out his issue, I am sorry for that but feel that we do deliver a good and personal service to our customers. Our telphone numbers are listed on the website and each advert as well as my own personal mobile telephone which I have sorted out questions etc after hours on many occasions. Regards, Andy - P38Spares
If you look at my posts you will see that I have stated I emailed and phoned many times until left being concerened about lost money claimed back via paypal for non receipt of goods. I feel I gave you enough time to resolve the issue and was patient. I even asked on this forum to see what service had been from the company and see that you do provide a good service. However for me this did not happen.
P38_Ireland
Well-Known Member
Personally I have delta with p38 spares and wouldn't deal with them again, bought something from them on eBay postage to ireland was something like £8. Fair enough. Bought something from the website 2 days later cahrged £19 for delivery, fair enough. Then both items arrived in the same package! Total rip off merchant will never do biz with again
nathan5346
Well-Known Member
What did they say when you spoke to them about it?
P38_Ireland
Well-Known Member
Emailed on eBay no reply. Left neg feed back complained to eBay and had I. Removed!! Total farse!! Should I really have to email or should they have shipped sepraty as I was charged for???
I remember this order, the shipping was combined and upgraded to a DHL courier service for a faster delivery, We always try to assist customers in whatever way we can. We are very customer focused and not 'rip off merchants' as implied.
Andy
