I couldn't agree more, after a couple of calls and e-mails with Ed today I too have taken out cover via Adrian Flux, he is an incredibly friendly, informative and helpful fella. Flux are very lucky to have him on board, his work assisting + winning members of this forum alone must be worth a tonne to their books. Cheers Ed.
Now, lets just hope I don't have to deal with him/them at all for the next 12 months