South_WestLandy

New Member
Hi everyone,

After a recent purchase on Defender Upgrades (19/09/2017), I have finally got my money back.
Let me explain:
I bought Discovery 2 shock droppers (defenderupgrades.co.uk/product/discovery-2-shock-droppers/) after I lifted the vehicle because the shocks where a bit short.
First of all the parts were available (email exchanges with Mr Williams), then I was told the parts were going to be delayed. At this point It wasn't a problem. I was ok to wait.

After several calls and emails with different stories such as "my supplier was supposed to send them but he never did" or "my supplier has last the CAD drawings and can't make them again for the moment" and so on... I got an email on the 24/10/17 saying the parts had left Wales. I was finally going to have my parts :)

When I had the chance to install the parts I found out that they did not fit. (Longer bolts too big for original mounting/shorter bolts too small). I contacted Mr Williams by phone straight away. Sent him pictures and videos of the actual problem and his response was a picture of the parts. (same picture you find on his website) No use at all. Several exchanges resulted in him telling me to send the parts back.
I proceeded to send the parts back. With no return form or address I went to the website, found an address (Blackbrook Garage, Penrhos, Caerphilly, CF83 1NF) and sent the parcel. It turns out the address on the website is not the correct one..(Maybe i was supposed to guess it wasn't the correct one...).

After the parcel arrived in an other company Blackbrook Garage, Mr Williams finally went and collected the parcel after several calls to him and Blackbrook Garage.
Then came the part were he was supposed to refund me. An other battle took place, me sending emails every day from 2 different email addresses, via the contact page on his website, calling him via my mobile phone, my work phone on his personal and business number. I eventually got a partial refund. The rest (4.99£) wad kept by him to "cover the charges i had from when I purchased via card" and "cover our admin cost and time we spent messing around".
After 82 emails, many phone calls, an order placed on the 19/09/17 I got 60£ out of 64.99£ on the 19/01/18. Add to that 25€ (I live in France) worth of shipping in order to return the goods to Wales, this has cost me 27£ and I don't have anything :)

In My opinion Mr Williams is not someone to do business with. He does not have a professional approach whilst dealing with problems.
 
Hi There,

Nice intro,

So did you join just to write a review of Defender upgrades?

Cheers
 
Hi,
My mistake on posting on the wrong topic..
Not a nice intro sorry about that.. :/
I'm new to the forum (and forums in general) and just needed to share my experience with this person.
First time I'm doing it and probably won't do it again because it's my first bad experience such as this.

I'm a Discovery 2 owner, based in South of France. I've owned a 300tdi Disco and loved it until I sold it, (It was my first car:))
I'm preparing the Td5 bit by bit for trips to Spain and a big trip to Marocco end of April.
I hope my intro can make up to the first post,

Sorry again about the first one..

Cheers
 
Very comfortable =)
I bought it in February 2017:
I changed the Tyres to BF goodrich T/A KO2
Got a bearmach winch bumper (+winch)
2" lift tough dog shock + KingSprings.
Snorkel
I'm planning on adding underbody protection, extended anti-roll links, shelving and bed inside.
I'd like to send the ECU to get it remaped as well. And that should be good for now =)
 
Very comfortable =)
I bought it in February 2017:
I changed the Tyres to BF goodrich T/A KO2
Got a bearmach winch bumper (+winch)
2" lift tough dog shock + KingSprings.
Snorkel
I'm planning on adding underbody protection, extended anti-roll links, shelving and bed inside.
I'd like to send the ECU to get it remaped as well. And that should be good for now =)

A remap does make them nicer to drive. Is yours Facelift?
I take it you have the Rave manual & EKA code.

Cheers
 
Iv'e seen a few videos on Instagram a facebook of what Stormtunning or Td5inside do and it does look good =)
No mine is from 2000, no EKA but I do have a pdf manual.
 

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