Freelander Td4 ES - Reg March 2002, Owned by me since March 2004 (6 months)


13th March Car purchased from Dealer at inflated price which is supposed
to reassure you of its quality and dealer commitment to your satisfaction.

Was not cleaned and valeted as promised. Smells heavily of tobacco
smoke. Price label from windscreen still in the back and chewing gum in the
ashtray.

Car taken back within a
week to have tracking/balancing corrected.

2 calls to Dealer



April 'Clunking' noise when turning or accelerating.

Car brought to Dealer 4 times.

1st time - No Fault Found.

2nd time - No Fault Found.

3rd time - Fault Found - Engine Mounting detached from
chassis.

4th time - Engine mounting replaced - 2days.

Car cleaned and valeted.

4 calls to Dealer





'Whining' noise present when clutch pedal is depressed.

1 trip to Dealer - No Fault Found.

1 call to Dealer





May 'Whining' noise when clutch pedal is depressed now more
evident.

1 trip to Dealer - Clutch release bearing changed.

1 call to Dealer





Spare wheel found to be very badly 'stepped'. Severe tread wear
on one edge. This was found when the cover was removed for the first time.
Supposed to be covered as part of 'Land Rover Approved' inspection prior to
vehicle inspection. Replaced by dealer after four telephone calls and a
discussion at dealer.

1 trip to Dealer to replace tyre

Previous owner says spare tyre has never been used.

4 calls to Dealer









May cont. First time we took the car on holiday to pick up our caravan,
the car failed to start. Phoned L.R Assistance but before they got there the
car started. No Fault Found at Dealer

Steering squeaks/squeals when turned.

3 trips to dealer.

1 call to L.R.Assistance

3 calls to Dealer



1st trip - No Fault Found.

2nd trip - Fault found - steering rack.



June 3rd trip - New steering rack fitted in June.

Previous owner had steering rack replaced after owning
the vehicle for about a month. This means the vehicle now has its third
steering rack!



July Turbo hose ripped open whilst coming back from a weekend
break. Temporary repair carried out by L.R.Assistance - about 3 hrs in
total. Had dinner with children in service station whilst waiting.

1 trip to dealer to replace hose.

1 call to L.R.Assistance

2 calls to Dealer



Cubby box catch breaks.



August 60,000 mile service carried out.

Cubby box lid replaced.

Clutch slips intermittently.

2 trips to Dealer - No Fault Found.

Dealer eventually agree to change clutch. Work carried
out on 12th August. Labour is F.O.C. Parts paid for by customer.

1 trip to Dealer.

4 calls to Dealer



27th August whilst on holiday, clutch 'burns' severely.
Smoke pours from under bonnet & fills car whilst reversing caravan 20ft onto
a grass pitch.

28th August L.R.Assistance advised not to drive the
car. Car recovered to Calais ferry port, then from Dover to home. Car
recovered to Dealer on 30th August.

1 trip to Dealer - No Fault Found.

Car still smells of burning, especially when air-con
used in hot weather.

1 call to L.R.Assistance 3 calls to Dealer 3 calls to cust
services.



This spoiled a planned shopping trip in Calais, which was the whole point of
booking a caravan site nearby, so that we could take the car and go
shopping. The recovery from Dover took 9 hours, which was not fun,
especially with two young children. Dinner was a selection of service
station sandwiches.



September Squeak/squeal is back on steering even though car is on its 3rd
steering rack. 1 trip to Dealer (14th) - looked at, needs further
investigation.

1 call to Dealer.





The car has been back to Dealer 16 times since purchased (more than every 2
weeks on average, over 6 months). At least 28 trips have been made to Dealer
causing a lot of inconvenience and costs such as fuel, time (including time
off work), food for children due to having to collect before 6pm. The
vehicle has marred 3 family breaks, including our annual holiday. Some
telephone calls were made from home; other calls were made during work from
a mobile phone.


I won't mention the name of the dealer as I am now in the process of
recovering the cost of the vehicle plus expenses and compensation via a
legal route after talking to trading standards. This was not my first
choice, but faced with a laughing service manager when I asked for my money
back, not to mention a salesman who only four months after I bought the
vehicle offfered me £4K less for it as a p/x against a new disco, I feel I
have little choice.

1990 LR ninety (Jasmine) with bits on!
2002 Freelander Td4 ES (wifes)

"90ninety" <spector_stew@yahoo.co.uknospam> a écrit dans le message de news:
cic8j1$ktf$1@newsg3.svr.pol.co.uk...
>
>
>
>
> Freelander Td4 ES - Reg March 2002, Owned by me since March 2004 (6
months)
>
>
> 13th March Car purchased from Dealer at inflated price which is
supposed
> to reassure you of its quality and dealer commitment to your satisfaction.
>
> Was not cleaned and valeted as promised. Smells heavily of
tobacco
> smoke. Price label from windscreen still in the back and chewing gum in
the
> ashtray.
>
<Heavy Snip thru sad story>
>
> I won't mention the name of the dealer as I am now in the process of
> recovering the cost of the vehicle plus expenses and compensation via a
> legal route after talking to trading standards. This was not my first
> choice, but faced with a laughing service manager when I asked for my
money
> back, not to mention a salesman who only four months after I bought the
> vehicle offfered me £4K less for it as a p/x against a new disco, I feel I
> have little choice.
>
> 1990 LR ninety (Jasmine) with bits on!
> 2002 Freelander Td4 ES (wifes)
>
Well, At first, if the car hasn't been cleaned and in order, you should have
complained.
I think that you have been way too gentle with your dealer throughout this
story, and I really hope that you'll end up getting your money back. It's
one thing to manufacture capricious vehicle that will please only big fans,
it's another to think that you can have a very, very bad service alongside.
Good luck,
--
Henry!

90ninety vaguely muttered something like ...
> Freelander Td4 ES - Reg March 2002, Owned by me since March 2004 (6
> months)
>
> 13th March Car purchased from Dealer at inflated price which is
> supposed to reassure you of its quality and dealer commitment to your
> satisfaction.
>
> Was not cleaned and valeted as promised. Smells heavily of
> tobacco smoke. Price label from windscreen still in the back and chewing
> gum in the ashtray.

I'd not have accepted it there and then .. not at the prices main dealers
want anyway ..

--
Paul ...

(8(|) Homer Rules !!!

"A tosser is a tosser, no matter what mode of transport they're using."

> Well, At first, if the car hasn't been cleaned and in order, you should
have
> complained.
> I think that you have been way too gentle with your dealer throughout this
> story, and I really hope that you'll end up getting your money back. It's
> one thing to manufacture capricious vehicle that will please only big
fans,
> it's another to think that you can have a very, very bad service
alongside.
> Good luck,
> --
> Henry!
>
>

I have complained to the dealer throughout and LR customer services (who, by
the way are useless in my opinion!).
ALL the service and sales staff know me by name at the dealership!! That
should tell you something. Between buying the vehicle and now I should have
been back once only for a routine service, not 28 times!!!

Stew.

>Subject: Re: Are all freelanders this s**t!? Read this history!!
>From: "90ninety" spector_stew@yahoo.co.uknospam
>Date: 16/09/2004 16:17 GMT

<snip>I have complained to the dealer throughout and LR customer services (who,
by
>the way are useless in my opinion!).
>ALL the service and sales staff know me by name at the dealership!! That
>should tell you something.<snip>

I've recently been through something not disimilar with a 90 CSW. Write to the
main man at Ford, Land Rover and LR Customer Services with a CC to the dealer
general manager. State your case and that you expect them to extent the 30 day
exchange plan and supply another vehicle or refund your money plus costs.

Send via recorded delivery then sit back and wait for the phone to ring.

Worked for me...


....eventually.



Steve. Suffolk.
remove 'knujon' to e-mail

In news:20040918163344.18151.00003279@mb-m03.aol.com,
AN6530 <an6530@aol.comknujon> blithered:
>> Subject: Re: Are all freelanders this s**t!? Read this history!!
>> From: "90ninety" spector_stew@yahoo.co.uknospam
>> Date: 16/09/2004 16:17 GMT
>
> <snip>I have complained to the dealer throughout and LR customer
> services (who, by
>> the way are useless in my opinion!).
>> ALL the service and sales staff know me by name at the dealership!!
>> That should tell you something.<snip>
>
> I've recently been through something not disimilar with a 90 CSW.
> Write to the main man at Ford, Land Rover and LR Customer Services
> with a CC to the dealer general manager. State your case and that you
> expect them to extent the 30 day exchange plan and supply another
> vehicle or refund your money plus costs.
>
> Send via recorded delivery then sit back and wait for the phone to
> ring.
>
> Worked for me...
>
>
> ...eventually.
>
>
>
> Steve. Suffolk.
> remove 'knujon' to e-mail

In days gone by Ford had that reputation, it was releived a bit when several
disgruntled customers returned their vehicles by driving them through the front
lobby at Ford UK headquarters.

--
UR SHGb02+14 &ICMFP
If at first you don't succeed,
maybe skydiving's not for you!

I paid £1,600 on my Barclaycard as the dealer didn't want to accept all of
the balance in cash. Barclaycard are now pursuing the whole thing for me,
including expenses and compensation. Next time I buy a car I will put some
of it on my Barclaycard!!!

--

1990 LR ninety (Jasmine) with bits on!
2002 Freelander Td4 ES (wifes)


"AN6530" <an6530@aol.comknujon> wrote in message
news:20040918163344.18151.00003279@mb-m03.aol.com...
> >Subject: Re: Are all freelanders this s**t!? Read this history!!
> >From: "90ninety" spector_stew@yahoo.co.uknospam
> >Date: 16/09/2004 16:17 GMT
>
> <snip>I have complained to the dealer throughout and LR customer services
(who,
> by
> >the way are useless in my opinion!).
> >ALL the service and sales staff know me by name at the dealership!! That
> >should tell you something.<snip>
>
> I've recently been through something not disimilar with a 90 CSW. Write to
the
> main man at Ford, Land Rover and LR Customer Services with a CC to the
dealer
> general manager. State your case and that you expect them to extent the 30
day
> exchange plan and supply another vehicle or refund your money plus costs.
>
> Send via recorded delivery then sit back and wait for the phone to ring.
>
> Worked for me...
>
>
> ...eventually.
>
>
>
> Steve. Suffolk.
> remove 'knujon' to e-mail
>