farmershort
Well-Known Member
Hi All,
A little review for anyone doing their own self build (or upgrades) and wanting to get some shiny bits from Allisport.... don't bother!
I first engaged them (via email) on Feb 19th this year. This is after several failed attempts to get them on the phone. I was told that they were very busy, and it would take 3 weeks to get my work done. This was fine by me, as I had 4 or 5 weeks easily until I wanted to fit the oil cooler and radiator. I also asked them to add an expansion tank to the order.
on the 7th week since the order was placed (with a couple of chase emails in between), I called Andrew and told him that he needed to set my expectation as I now needed the parts. He informed me that some raw materials were on order and would be there any day. I made it clear that I needed an update soon to tell me when the parts would be ready.
It is now the 9th week from order, and I emailed Andrew yesterday to cancel my order. In fairness to him, he did email back and say that they could start my work right now and get the rad & oil cooler ready "asap"... but I'm afraid the trust just isn't there. "asap" is not exactly a deadline either. I salute the fact that they've clearly got a good deal of popularity and their business is flooded with orders.... but this is now at the expense of customer service. I've read similar stories recently, but like to find out myself sometimes.
so, on advice from a couple of members on here, I've approached Rad-tec and Alu-tec, both based in Cannock. I'll let you know how I get on with them.
Thanks
Adam
A little review for anyone doing their own self build (or upgrades) and wanting to get some shiny bits from Allisport.... don't bother!
I first engaged them (via email) on Feb 19th this year. This is after several failed attempts to get them on the phone. I was told that they were very busy, and it would take 3 weeks to get my work done. This was fine by me, as I had 4 or 5 weeks easily until I wanted to fit the oil cooler and radiator. I also asked them to add an expansion tank to the order.
on the 7th week since the order was placed (with a couple of chase emails in between), I called Andrew and told him that he needed to set my expectation as I now needed the parts. He informed me that some raw materials were on order and would be there any day. I made it clear that I needed an update soon to tell me when the parts would be ready.
It is now the 9th week from order, and I emailed Andrew yesterday to cancel my order. In fairness to him, he did email back and say that they could start my work right now and get the rad & oil cooler ready "asap"... but I'm afraid the trust just isn't there. "asap" is not exactly a deadline either. I salute the fact that they've clearly got a good deal of popularity and their business is flooded with orders.... but this is now at the expense of customer service. I've read similar stories recently, but like to find out myself sometimes.
so, on advice from a couple of members on here, I've approached Rad-tec and Alu-tec, both based in Cannock. I'll let you know how I get on with them.
Thanks
Adam
