Emmotts - What Service

stevef1964 · Jun 7, 2013

I cannot praise these guys enough.

I bought a CD changer for my P38 off them a couple of weeks ago. It arrived like lightening.

Anyway, the changer didn't want to play ball and kept playing up - jamming up etc.

So I called them and they said, "Send it back and we'll either refund you or send you another". Fair enough I thought.

So I sent it back. I phoned them the day after and asked if they had a replacement and they said "Sorry, they didn't." (Not a problem as I'd found a company selling brand new ones for a snip.)

Anyway, today I looked at my account and thought that looks a bit healthier than it should. When I looked further Emmotts had refunded by account!!

I only contacted them on Tuesday!!! Bloody marvelous service.

Thank you Emmotts. (I did try and phone but you'd all gone home!)

NorthSea92 · Jun 7, 2013

It's always good when you get to deal with people like that.

A lot of folk don't give a **** about customer service. Probably never even heard of it.

TAKdriver · Jun 8, 2013

stevef1964 said:
I cannot praise these guys enough.

I bought a CD changer for my P38 off them a couple of weeks ago. It arrived like lightening.

Anyway, the changer didn't want to play ball and kept playing up - jamming up etc.

So I called them and they said, "Send it back and we'll either refund you or send you another". Fair enough I thought.

So I sent it back. I phoned them the day after and asked if they had a replacement and they said "Sorry, they didn't." (Not a problem as I'd found a company selling brand new ones for a snip.)

Anyway, today I looked at my account and thought that looks a bit healthier than it should. When I looked further Emmotts had refunded by account!!

I only contacted them on Tuesday!!! Bloody marvelous service.

Thank you Emmotts. (I did try and phone but you'd all gone home!)

Agree entirely : I got a duff ABS pressure switch : phoned them and said I had sourced another : I just asked them to credit me with the amount and I'd get it taken off something in the future. Nothing in writing at either end.
I called them the best part of a year later and without discussion they said they remembered and full credit given off new purchase.
That's the decent people we need in business.

odysseus · Jun 8, 2013

Sounds good service. Shame they hadn't tested your first cd changer more thoroughly though!

Out of interest, where is the place you got your replacement? I could do with a working cd changer in my P38.

Emmotts - What Service

stevef1964

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NorthSea92

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TAKdriver

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odysseus

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